Privacy policy

Last updated: August 21, 2026

Avaeri respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Avaeri collects, uses, shares, and protects your personal information when you visit avaeri.com, place an order, contact us, or otherwise use our website and related services.

Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our services to you.

1. Personal Information We Collect

Depending on how you interact with Avaeri, we may collect the following types of personal information:

  1. Contact information, such as your name, email address, phone number, billing address, and shipping address
  2. Order information, including products purchased, order history, returns, refunds, and cancellations
  3. Payment information, such as payment method and transaction details
  4. Account information, including login details, preferences, and settings
  5. Customer service communications, including information you provide when contacting us
  6. Device and technical information, including IP address, browser type, device information, and network information
  7. Website usage information, including how you browse and interact with our website
  8. Marketing information, including your communication preferences and interactions with our advertising

Payment information may be processed directly by Shopify or third-party payment providers. Avaeri does not necessarily receive or store your complete payment card details.

2. How We Collect Information

We may collect personal information:

  1. Directly from you when you place an order, create an account, subscribe to marketing, or contact us
  2. Automatically when you use our website through cookies and similar technologies
  3. From Shopify and other service providers that support our store
  4. From advertising, analytics, payment, fulfillment, shipping, and other business partners

3. How We Use Your Information

We may use your personal information to:

  1. Process and fulfill your orders
  2. Process payments, returns, and refunds
  3. Arrange production, fulfillment, and shipping
  4. Provide order and delivery updates
  5. Provide customer support
  6. Manage your account
  7. Prevent fraud and protect the security of our website
  8. Improve our products, website, and customer experience
  9. Send marketing communications where permitted
  10. Show relevant advertising
  11. Measure advertising and website performance
  12. Comply with legal and regulatory obligations
  13. Protect our legal rights and enforce our policies

Where Avaeri products are produced and fulfilled through production or logistics partners, we may share the minimum information necessary to manufacture, fulfill, and deliver your order.

4. Cookies & Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand how visitors use the website, measure performance, and support advertising.

Depending on your location, you may be able to manage certain cookie preferences through the cookie or privacy controls available on our website.

You can also adjust cookie settings through your browser.

Disabling certain cookies may affect the functionality of the website.

5. Marketing & Advertising

Where permitted by law, we may use your personal information to send you promotional communications and to provide more relevant advertising.

This may include advertising through platforms such as Meta, Google, Shopify, or other marketing partners.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing communications, we may still send transactional communications relating to your orders, account, returns, refunds, or customer service requests.

Depending on where you live, you may also have the right to opt out of the sale, sharing, or use of personal information for targeted advertising.

You can manage eligible data-sharing preferences here:

https://avaeri.com/pages/data-sharing-opt-out

6. How We Share Personal Information

We may share personal information where reasonably necessary with:

  1. Shopify, which hosts and supports our online store
  2. Payment processors
  3. Production and fulfillment partners
  4. Shipping and logistics providers
  5. Customer service providers
  6. Cloud hosting and IT providers
  7. Analytics providers
  8. Advertising and marketing platforms
  9. Professional advisers
  10. Government authorities or law enforcement where legally required

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

We do not disclose personal information to third parties except where necessary to operate our business, provide our services, comply with applicable law, or where otherwise described in this Privacy Policy.

7. Shopify

Avaeri is powered by Shopify.

Shopify processes certain personal information when you access or use our store in order to provide its ecommerce services.

Information submitted through our store may be processed by Shopify and its service providers in countries outside your country of residence.

For more information about Shopify's privacy practices, please review:

Shopify Consumer Privacy Policy

You may also access Shopify's privacy portal here:

https://privacy.shopify.com/en

8. International Data Transfers

Because Avaeri operates internationally and uses global service providers, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers from the United Kingdom or European Economic Area, this may include recognized mechanisms such as Standard Contractual Clauses or other legally approved safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  1. Fulfilling orders
  2. Maintaining customer records
  3. Providing customer support
  4. Meeting tax, accounting, and legal obligations
  5. Resolving disputes
  6. Preventing fraud
  7. Enforcing our agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive information through unsecured communication channels.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  1. Request access to your personal information
  2. Request correction of inaccurate information
  3. Request deletion of certain personal information
  4. Request a copy of your information
  5. Object to or restrict certain processing
  6. Withdraw consent where processing is based on consent
  7. Opt out of certain targeted advertising, sale, or sharing of personal information
  8. Lodge a complaint with an applicable data protection authority

These rights may be subject to limitations or exceptions under applicable law.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising applicable privacy rights.

12. UK & European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws.

Depending on the circumstances, our processing of personal information may be based on:

  1. Performance of a contract with you
  2. Compliance with legal obligations
  3. Our legitimate business interests
  4. Your consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing that occurred lawfully before consent was withdrawn.

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

13. Children's Privacy

Our website and services are not intended for children under the age required to independently consent to the processing of personal information in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Avaeri is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you choose to use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

When we update this policy, we will revise the Last updated date at the top of this page.

Where required by law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Trade Name: Avaeri

Customer Support & Privacy Requests:
[email protected]

Official Contact:
https://s.avaeri.com/link

Physical Address:
West One Aspect
Broomhall
Sheffield S3 7SS
United Kingdom

For the purposes of applicable data protection laws, Avaeri is responsible for the processing of personal information as described in this Privacy Policy, except where another party, such as Shopify, acts as an independent controller for its own processing activities.