返金ポリシー
Last updated: August 22, 2026
At Avaeri, every piece is made to order based on actual customer demand. This helps us reduce unnecessary inventory, overproduction, and product waste.
Our standard made-to-order products are still eligible for return under this policy, provided they meet the conditions below.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unworn, unused, unwashed, and unaltered
- In the same condition in which you received it
- With all original tags attached
- In its original packaging
- With any hygiene seal intact, where applicable
- Accompanied by proof of purchase
For hygiene reasons, hosiery and other close-to-skin products that have been worn, used, washed, or had an applicable hygiene seal removed may not be eligible for a standard return.
To request a return, please contact:
Please do not send your item back before your return request has been approved. Unauthorized returns may not be accepted.
For standard returns caused by a change of mind, sizing preference, or another reason unrelated to an error by Avaeri, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.
Made-to-Order Products
Avaeri products are generally produced after an order is placed.
Made to order does not mean personalized or custom-made unless a product has been specifically customized at the customer's request.
Standard Avaeri made-to-order products remain eligible for return under our normal return conditions.
Order Changes & Cancellations
Because our products are made to order, production may begin shortly after your order is confirmed.
If you need to change or cancel your order, please contact us as soon as possible at:
We will do our best to accommodate your request, but changes or cancellations may not be possible once production has started.
This does not affect your eligibility to request a return after delivery in accordance with this policy.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and within 30 days of delivery.
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the item
- Photos of the packaging, where applicable
Once we have reviewed the issue, we may provide a replacement, refund, or other appropriate solution depending on the circumstances.
If the issue is confirmed to be caused by:
-
A product defect
-
Shipping damage
-
An incorrect item
-
Another error by Avaeri
Avaeri will cover any required return shipping costs.
Damaged, defective, or incorrect items are not excluded from support simply because the packaging has been opened.
Hygiene-related restrictions for standard returns do not remove any rights you may have regarding faulty, damaged, or incorrectly supplied products.
Non-Returnable Items
The following products may not be eligible for a standard return:
- Hosiery or close-to-skin products that have been worn, used, washed, or altered
- Products with removed or broken hygiene seals, where applicable and permitted by law
- Products specifically personalized or customized at the customer's request
- Gift cards
- Products clearly marked Final Sale
Standard Avaeri made-to-order products are not considered personalized or custom-made products solely because they are produced after an order is placed.
Discounted or promotional products are not automatically considered Final Sale unless clearly stated on the product page or at checkout.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, style, or design, please request a return for your original item and place a new order for your preferred item once your return has been approved.
European Union Customers
If your order is delivered to a customer in the European Union, you may have a statutory right to withdraw from your online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
Certain sealed products that are not suitable for return due to health protection or hygiene reasons may be excluded from this right once the seal has been broken, where permitted by applicable law.
This statutory right is separate from Avaeri's voluntary 30-day return policy.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights available under applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds under our voluntary return policy will normally be issued to your original payment method within 10 business days.
Your bank, credit card provider, or payment service may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless:
- The item was damaged or defective
- You received an incorrect item
- The return was caused by an error by Avaeri
- A refund of shipping charges is required by applicable law
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us.
Contact Us
For return, refund, or order-related questions:
Customer Support:
[email protected]
Official Contact:
https://s.avaeri.com/link
